At TopBrandPick, your satisfaction is at the core of everything we do. We understand that shopping online doesn’t always go perfectly, which is why we’ve designed a fair and transparent returns and refunds policy to make things right when they don’t.

If you encounter any issue with your order—whether it’s a damaged product, a defect, or you received the wrong item—we’re here to help. Please notify us within 3 days of receiving your package to be eligible for a return.

To begin the return process, kindly email us at [email protected] with the following information:

• Your full name and order number
• A description of the issue
• Clear photographs showing the problem (if applicable)
• The item(s) you’d like to return or exchange

Once we receive your request, our support team will respond promptly with return instructions and address any questions you may have.

For a return to be accepted, the following conditions must be met:

• The product must be unused, unwashed, and in its original condition
• All original tags, labels, accessories, and packaging must be included
• The return request must be submitted within 3 calendar days of delivery

Please note that items showing signs of wear, misuse, or alteration will not be accepted. Returns received outside the eligibility window may be declined.

Our goal is to ensure that every customer receives exactly what they ordered in perfect condition. If your product arrives defective, damaged, or incorrect, we’ll gladly offer one of the following resolutions:

• A full refund to your original method of payment
• A replacement item, depending on stock availability
• A store credit for future purchases, if preferred

Please allow 5–7 business days for refunds to be processed after we’ve received and inspected the returned product.

Note: Refunds are not issued for change-of-mind purchases, wrong size selection (when correct size was shipped), or minor cosmetic discrepancies that do not affect function.

In most cases, return shipping costs are the responsibility of the customer. However, if the return is due to an error on our part—such as shipping the wrong item or a faulty product—we will cover the return shipping fees.

To avoid any delays or lost packages, we strongly recommend using a trackable shipping service and retaining the shipping receipt until your return is confirmed.

Need a different size, color, or model? We’ll gladly accommodate an exchange request if the desired item is in stock and your original product meets return eligibility.

Please email [email protected] within 3 days of delivery to request an exchange, and mention the new item you’d like in return.

If the exchange item is unavailable, we can offer an alternative solution such as a refund or store credit.

For COD orders, refunds will be processed only after the returned item has been received and approved. Once confirmed, we will contact you to arrange the most suitable refund method, which may include:

• Bank transfer
• Store credit
• Exchange for another product

Please ensure your contact details are accurate when requesting a return.

To maintain hygiene and safety standards, the following items are non-returnable and non-refundable:

• Undergarments and swimwear
• Beauty and personal care items
• Final sale or clearance products
• Customized or personalized items

If your item falls under an exception but arrives damaged or defective, we will still work with you to find a fair resolution.

If you have any questions about your order, our return process, or your eligibility for a refund, don’t hesitate to get in touch.

📧 Email: [email protected]

We’re dedicated to making your experience with TopBrandPick as enjoyable and worry-free as possible. Thank you for shopping with us!