At TopBrandPick, we are committed to ensuring your order reaches you quickly and safely. Below, you will find all the key information about how we handle shipping for your purchases.

We currently offer Cash on Delivery (COD) as our primary payment option. This means you pay for your order when it arrives at your doorstep. This method allows you to inspect your package before making the payment, giving you peace of mind. Please ensure that someone is available at the delivery address to complete the payment and receive the order.

Once your order is placed, our team begins processing it within 3 to 5 business days. During this time, we verify your order details and prepare the items with care to ensure everything meets our quality standards. Orders placed during weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been dispatched.

We deliver to selected regions only. Please verify that your address is within our delivery zone at checkout. If your location is outside our standard service area, we will contact you to explore alternative arrangements or provide information on when service might become available in your area. Accurate address details are essential to avoid delays or failed deliveries.

After dispatch, your order should arrive within 3 to 5 business days, depending on where you live. We work with reliable courier partners to ensure timely delivery. Please note that delivery times can vary during peak seasons, public holidays, or due to unforeseen events such as extreme weather conditions. We appreciate your patience during these times.

Shipping fees depend on your delivery location and the size or weight of your package. All charges will be clearly shown before you complete your purchase, so there are no surprises. Occasionally, we may offer free shipping promotions — details of which will be communicated on our website or through our newsletters.

Currently, we do not provide live tracking updates for COD orders. However, you will receive an email confirming your shipment along with the estimated delivery date to keep you informed. If you have any questions about the status of your order, our customer service team is always ready to assist you.

If your delivery is late or if you miss receiving your order, please contact us within 3 days of the estimated delivery date. Our support team will work with the courier service to investigate and resolve any problems as quickly as possible. We aim to keep you updated throughout the resolution process and ensure you receive your order promptly.

If you are not available at the time of delivery, the courier may try to reach you or attempt redelivery. We recommend providing a phone number where you can be contacted easily. After multiple unsuccessful attempts, your order may be returned to our warehouse. In such cases, additional charges might apply for redelivery or reshipping, which will be communicated to you beforehand.

If you have questions or concerns about shipping, feel free to reach out anytime. Our dedicated support team is here to assist you and ensure a smooth delivery experience. You can contact us via email at [email protected]. We strive to respond promptly and help resolve any issues you may have.